Terms and Conditions

At Audio Sanctuary we want your experience to be as convenient and secure as possible. We like to offer you a choice of payment options and for your safety and piece of mind we use industry standard security measures whilst processing your order(s).

• Usage Policy

  The contents of this website are the copyright of www.audiosanctuary.co.uk, Glaive Limited or other copyright owners and are protected by copyright law. All brand names and product names used on this site are trademarks (registered and unregistered) or trade names of their respective holders. You may ONLY read and print the material contained on this website solely for personal and non-commercial use.

  By accessing and using this website, or any part of it, you accept, without limitation or qualification, these Terms and Conditions and acknowledge that any other agreement between you and us is superseded and of no force or effect. This website may contain hyperlinks to other websites that may be unrelated to us; we are not responsible for the content or practices of such websites. We endeavour to keep the website accessible however it may occasionally be limited and errors may occur. Use of this website is governed by English law and under the exclusive jurisdiction of the courts in England and Wales.

  
  Use of Website Content
  You may ONLY read and print the material contained on this website solely for personal and non-commercial use. You are not permitted to use any content such as images or video from www.audiosanctuary.co.uk and any such use for commercial gains will be subject to a minimum charge of £200 per item.

  You agree not to copy, reproduce, republish, disassemble, decompile, reverse engineer, download, post, broadcast, transmit, make available to the public, or otherwise use www.custom-cable.co.uk content in any way except for your own personal, non-commercial use or to restrict or inhibit the use or enjoyment of this site by anyone else.
   

  E&OE (Errors and Omissions)
  We endeavour to ensure that the information on this site is as accurate as possible. However, in the unlikely event that an error should occur in the pricing or description of a product that you have ordered, you will be contacted immediately and given the choice to cancel, change or proceed with your order.
   

  Authorisation of Use
  Any person is authorised to view the information, images and any content posted on this website. We may modify the terms and conditions of use at any time without prior notice, and such modifications shall become effective upon posting on the website. We reserve the right to restrict access to this website and the content within. All users are responsible to review regularly the contents of the terms and conditions found on the website.
   

  Promotional Codes
  At times we may choose to offer promotional or discount codes. The use of such codes is restricted. Offers and discount codes may be retracted at any time and without prior notice.

• Privacy Policy

  We take your privacy rights as a customer seriously. In this Privacy Policy, references to "we" and "us" are to www.audiosanctuary.co.uk and to Glaive Limited, company number 02001958, registered office 35 High Street, New Malden, Surrey, KT3 4BY. This policy outlines the data we collect from our visitors and how we use it.
   

  What information we collect and why?
  Audio Sanctuary "Glaive Limited" will be what’s known as the ‘Controller’ of the personal data you provide to us. We only collect basic personal data about you, which includes name, address, email and telephone number. You don't need to provide us with any of your personal data to use Audio Sanctuary.co.uk, "the website", however you won't be able to purchase items from our web store without providing us with your personal data first. Why we need it We need to know your basic personal data in order to link the orders for goods or services you buy from us, with you, in line with this overall contract. We will not collect any personal data from you we do not need in order to fulfil these contracts with you. What we do with it All the personal data we process is processed by our staff in the UK and for the purposes of IT hosting and maintenance this information is located on secure servers within the UK.

  No 3rd parties have access to your personal data unless the law allows them to do so. We may be required to pass on delivery and or contact information to 3rd party delivery services in order fulfil your order with us. You will receive emails from us regarding your purchases, and in response to any questions you send us via the contact form on the website. We have a Data Protection regime in place to oversee the effective and secure processing of your personal data, and our staff are trained in their data protection responsibilities. We don't collect or store any credit card or financial information ourselves, as this is handled by our Payment Gateway Providers, Sagepay and Paypal. Should you wish to see their individual privacy and security policies, please visit their websites. How long we keep it We need to keep your basic personal data up until 6 years after the day of your order due to our obligations to the UK HMRC. In some circumstances we may need to keep your data for longer due to for any purpose of product recalls or aftercare service with your purchase.

  What we would also like to do with it

  We would like to use your name and email address to inform you of our future offers and new products by adding you to our mailing list. This is completely optional and your information is not shared with third parties at any stage. You can unsubscribe at any time by clicking the unsubscribe link in any of our newsletters, or by visiting your account / profile page on the website and de-selecting the mailing list subscription checkbox. This will not affect your ability to use your account for making future online store purchases. What are your rights? If at any point you believe the information we process on you is incorrect, you can request to see this information and even have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer who will investigate the matter. If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO) in the UK, or the relevant office in your country. Our Data Protection Officer is Amit Patel and you can contact him at dataofficer@audiosanctuary.co.uk

  Contacting us

  If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: Audio Sanctuary 35 High St, London, New Malden KT3 4BY email : newsletter@audiosanctuary.co.uk

  In order to monitor the performance of our site we collect:

  • An IP address to monitor site traffic and volume of visitors
  • A session ID to uniquely identify you on our site and enables you to purchase from us

  In order to fulfill any orders placed with us we collect:

  • An email address to contact you
  • Your full name
  • Credit card and delivery address for security fraud checks

  
  What are cookies?
  We use "cookies". Cookies are a small piece of data we store on your computers hard drive which contains information about you. If you reject the cookies you may be limiting your use of some areas of the site and disabling your ability to purchase from us. Our cookies hold the following information:

  • A unique identification number in order to keep track of your order
  • A unique order reference number to help identify the order as a whole
  • A unique indenftification number to help us monitor our sites usage and improve your browsing experience

  We use the following cookies on our website and never store any sensitive information about you;

  • sid_customer_xxxxx - Used by our website to process your order
  • sid_uniq_code - Used by our website to identify you on our website
  • __utma, __utmb, __utmc, __utmz, __unam - Used by our analytics software to help make your browsing experience better and more efficient

  The information within the cookie can only be understood by our website and our analytics software. Cookies only store information for a defined period of time until they expire. You can delete these cookies in your browsers security settings.

  What we do with your information?
  
  All personal information we may collect from you when using this website will be used only in accordance with the Data Protection Act 1998 and all other applicable laws.

• Secure Shopping

   

  We understand exactly how important it is to keep all of your personal and payment information safe when placing an order online and entering sensitive information. To make sure that all of your information is safe and secure we take all the necessary precautions.

  Sensitive information that is submitted on our website such as credit card numbers and email address are encrypted and transmitted to us securely using the highest 256 bit encyption. You can check that you are shopping in a secure environment by looking for a locked padlock icon normally found in the address bar of most browsers. We use the 256 bit encyption on all pages where sensitive details may be entered such as at checkout or using our contact us form.

  Just to make things extra-safe, we restrict access to all of the information you submit, not just the sensitive information mentioned above. Additionally, the servers on which we store personally identifiable information are kept in a secure environment.

   

  We are committed to keeping your data safe throughout every transaction and are fully PCI compliant. This means that we adhere to the PCI DSS requirements for security management, policies, procedures, network architecture, software design and other critical protective measures. Being PCI compliant is crucially important as it provides additional confidence and protection against data breaches.
   

  Shop Securely With Us
  At www.audiosanctuary.co.uk we use industry-standard Secure Sockets Layer (SSL) technology to encrypt all your personal information including debit/credit card numbers and your name and address. The encryption process takes the numbers and letters you enter and converts them into bits of code that are then securely transmitted over the Internet. Tto help protect you against unauthorised use of your credit or debit card, we check the security code or CVV normally located on the signature strip on the back of your card and also the address provided on your order with the address set against the card.

  SagePay - Verified by Visa and MasterCard® SecureCode™
  When you submit your card details, our e-commerce system will request confirmation that the details provided are correct. Most banks are now including 3D Secure payments on your credit or debit card. These are know as "Verified by Visa" and "MasterCard®" "SecureCode™". These are additional security systems which may appear as part of the final stages of placing your order with us.

  If your bank uses one of these systems, you will be prompted to enter a password or code in order to proceed with your payment. The web page which prompts for this information is provided by your bank, and the information transmitted from this page is between you and your bank; it cannot be used or processed by us. As soon as the card/password is verified you will be returned to our website to complete your order.

  When this page is displayed, you will either be prompted to enrol in the card's scheme if you have not already done so (you will be asked to create a password or code as part of the enrolment process), or if you are already enrolled, you will be prompted to enter your password. If you would like more information about this process, or to enrol on this scheme independently of our website, it is advised that you contact your bank.

  MasterCard®SecureCode™

  MasterCard^® SecureCode™ is a new service from MasterCard and your card issuer that provides added protection when you buy online. There is no need to get a new MasterCard^® card. You choose your own personal MasterCard SecureCode and it is never shared with any merchant. A private code means added protection against unauthorized use of your credit or debit card when you shop online. Every time you pay online with your MasterCard or Maestro card, a box pops up from your card issuer asking you for your personal SecureCode, just like the bank does at the ATM. In seconds, your card issuer confirms it's you and allows your purchase to be completed.

  Verified by Visa Explained

  Verified by Visa is a simple password-protected identity-checking service that takes the risk out of online shopping for both retailers and customers. Retailers are protected against fraudulent transactions and the costs associated with it, while customers can spend with confidence knowing that their payment details are safe.

• Payment Methods

  All of the prices listed on Audio Sanctuary are available in £ (GBP). Prices listed on the website are not listed in other currencies. For up-to-date exchange rates please use www.xe.com. All prices shown are inclusive of VAT and exclusive of delivery and any customs or import duties that may apply. You can find details of our delivery options and costs on the Delivery page. Accurate delivery prices are also available on the product pages and when you have added a product to your basket and are at the cart or checkout page.
  
  

  All of the prices, offers and products on this website are subject to availability and may change without notice before (but not after) we accept your order. We endeavour to do our best to ensure that all information on this site is as accurate as possible. However, on occasion, an error may occur. If an error is discovered in the price or description of a product you have ordered, we will notify you as soon as possible and ask whether you wish to continue with your order.
   

  Payment Options Available
  We are able to accept Visa and MasterCard credit cards as well as Visa Delta and Visa Electron cards. We can also accept payments through PayPal and PayPal Express - please note that all payments using PayPal Checkout will be shown as "AUDIOSANCTUARY" on your statement.
   

  Purchasing Online With Us
  When you place an order with us online we treat it as an offer to buy, and will send you an e-mail to confirm acknowledgement. If we accept your order, we will despatch the product(s) to you subject to stock availability. If you have paid using the Credit/Debit card option then your payment will not be processed until the goods are about to be despatched. If you pay using either the PayPal or PayPal Express otpion during checkout then Paypal will hold your payment until we dispatch the goods. We will send you an email confirmation to confirm despatch.

  We are entitled to refuse to accept your offer to buy if we deem it necessary If this is the case then we will contact you as soon as possible to let you know.

  Telephone Orders
  Provided your chosen product(s) is available, we will process your payment and provide an order confirmation number at the time we take your telephone order.
   

  During the process of accepting your payment we may use information received from your card issuer. This helps to protect you and us against fraudulent transactions. We will contact you as soon as possible if your payment details cannot be authorised for any reason, and give you the opportunity to pay via another method.

• Cookie Policy

  What are cookies? And why do we use them?
  There are many misconceptions about cookies and what they are used for. At Custom Cable we believe in being open, upfront and honest. In this section we briefly explain the cookie types we use and how they benefit your experience whilst browsing this website.

  Cookies are used by almost all websites. They contain simple pieces of information and they are downloaded on to your pc when you visit the website. Cookies are not programs; they are simple text files that can used by a website for various purposes. At BuySpares we use cookies to ensure our website works efficiently and also to observe visitor behaviour on our website during a session.

  All the information contained in our cookies is used to ensure the website works correctly, delivers the performance you expect and also to improve the overall experience we offer our visitors and customers. Some of the cookies we use are essential to the operation of the website.

  We typically use cookies for the following purposes:

  • To keep track of the items added to the basket
  • To help identify the order as a whole
  • To view visitor behaviour and areas of the site visited
  • To monitor and run advertising and marketing campaigns

  Overview of the types of cookies used:

  Necessary

  • Essential cookies are technical cookies that are required for the operation of our site. Without essential cookies our sites can’t operate properly. Typically these cookies are used to support key functions such as the shopping basket and enhanced features like our sign-in accounts.

  Performance

  • These cookies allow us to identify and count the number of visitors to our sites and to see how visitors are using the website. This helps us to improve the way our sites work and develop functionality to make shopping with us a more rewarding experience.

  Marketing

  • Our site uses a range of cookies for marketing purposes. Marketing cookies record your visits to our sites, the pages you have visited and the links you have followed. We use this information to make our site and the advertising displayed on them more relevant to your interests. Sometimes we share anonymous information about your browsing activity recorded using cookies with our advertising partners. They may use this information to advertise products that may interest you on other sites. Please note we don’t share any of your personal or sensitive information.

  The use of cookies will not result in you receiving unsolicited emails. We understand that not everyone wants to receive marketing information. In order to receive marketing communications from us, you have to opt-in. This can be done during the checkout process or you can sign up here. You also have the option to unsubscribe from our email mailing list at anytime.

  Use of cookies & consent
  As described above we, like most other websites, use cookies in the operation of our website. By using this website you are agreeing to the use of cookies for the purposes described. If you do not consent to the use of cookies, please refrain from using this site. Please note that you can delete any cookies used during this visit in your browser settings.
  
  Restricting cookie use
  Please note that cookies can be restricted. Should you wish to restrict the use of cookies, you can adjust the settings in most popular internet browsers. However, by restricting cookies you may limit the use of some areas of the site.
  
  Data Protection
  We take your privacy seriously and safeguard your data and personal information in compliance with the Data Protection act. For more information on how we use your data please read our privacy policy.